service policy, terms & Conditions

Service Cancellation

If you wish to cancel an order for services you must inform us in writing as soon as possible by completing the short form above with a Subject heading of “Service Cancellation”. Please include your Business Name and Phone number.

If we receive your cancellation instruction before we have provided the services to you, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 5% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order.

If we receive your order cancellation after we have provided the service to you, then you may still be able cancel a portion of your order, however any costs incurred until the date of cancellation will be deducted from your refund.

Request for Change(s)

We do not proof any jobs. When your request is submitted to us, all edits should be final. You are responsible for ensuring all telephone numbers, addresses, resolutions, format, sizes and more are correct. Before submitting your job please make sure the request has been approved by your organization.  Any changes (minor or overall) requested after the final product is sent  will be charged the original fee for a new design. 


Refunds & Exchanges

All Products (custom designs, gifts and other items) are final sale, no exchanges or refunds.


Deposits

Deposits are non-refundable.


Appointment, Cancellations & No Show Policy

As a courtesy to other clients, appointments must be cancelled a minimum of 24 hours in advance.  Appointments cancelled or re-scheduled without a minimum of 24 hours notice will result in a cancellation fee equal to 1/2 (one half) of the consulting fee of $132.50. The same fee applies to no-shows. For clients who have purchased consulting sessions, no-shows and cancellations without 24-hour notice will result in forfeiture of the appointment in lieu of a cancellation fee, appointment can not be rescheduled.


Payments

K. Williams & Associates d.b.a The Website Tutor fee and due dates are mutually agreed upon in coordination with the client in advance. Once payment terms are established and finalized in a contract and or invoice, if the client is unable to honor the agreed terms the below actions are:



  • Establish a Cash In Advance (CIA) Monthly or Annual Auto Bill Payment with Credit Card on file.  Note: Monthly payments are assessed 35% higher than annual auto bill payments. 



  • Late fee will be applied at $50 for first 10 days late.



  • On the 11th day, account suspension will occur and will include a re-activiation fee starting at $200. 



  • On the 15th day, Permanent Termination of the contract.


Invoicing: We will send you an invoice at the beginning or conclusion of a project, depending upon the nature of that project. We will send the invoice to the e-mail address on file or specified by you. This email address can be confirmed and updated by you 24/7 via email. If the e-mail bounces, we will attempt to contact you by other means. If the e-mail does not bounce, we will assume you received it.




Due date: Payments are due and payable upon your receipt of our invoice. We would like to have payment in our office within 3 days of the invoice due date. Work on project will not commence in most cases unless payment or deposit has been received.


Late payments: If we have not received your payment in our office within 3 days of the invoice due date, we will send you an invoice reminder. If we have not received your payment within 5 days, we will require a 100% percent payment on future work. Also, we will add a 25% late payment fee to the late invoice. The minimum late payment fee is $25.00. The purpose is to defray the costs associated with collecting late payments.




Credit card payments declined: If you have given us your credit card information, so that we can automatically charge your credit card for your periodic billing, and if your credit card is declined for payment, we will send you an e-mail notice. If your credit card is declined for more than one monthly payment, your account may be subject to a $35.00 late payment fee. (If your credit card has expired, we will not add any fees to your account. Instead, we will send you an e-mail notice asking for updated credit card information.)

Late payment after the 1st occurrence: We will require prepayment for all services ordered.




Non-payment: If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt. As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys’ fees and court costs, will be paid by you.


Design Samples

“The Client” agrees to allow K. Williams & Associates d.b.a. The Website Tutor to showcase any/all work created in the course of a project as part of K. Williams & Associates portfolio. K. Williams & Associates acknowledges the confidential nature of projects and agrees to only display project work once product/site has been publicly launched/commences.


Copyright

K.Williams & Associates  retains full ownership of design concepts and materials it produces. Once a final concept is delivered to a client and full payment is received, complete ownership rights to the concept transfer to the client. Unused concepts remain the property of K. Williams & Associates. K. Williams & Associates retains the right to display a small byline claiming design credit on works it produces.

This granting of copyright does not extend to the use of design proposals and concepts submitted to but not approved for the work outlined. Until final payment K. Williams & Associates retains ownership of all artwork and website architecture. K. Williams & Associates reserve the rights to certain elements used to create your projects including RAW files, fonts, patterns, stock images, textures, colour palettes and other non exclusive items.

K. Williams & Associates reserve the right to use stock images in the creation of designs if required. Costs of this will be outlined to the client prior to purchase if not included in the proposal quote.

Other than for the promotional use of K. Williams & Associates all services provided shall be for the exclusive use of the client’s said purposes only. Designs may not be used for other promotional items, website or printed materials without permission. Upon payment of all invoices, reproduction rights for all approved final designs created by K. Williams & Associates shall be outlined in the Project Proposal. For additional usage, price will be assessed as needed.

Copyright will remain property of K. Williams & Associates till such time an agreement is in place. As part of K. Williams & Associates terms of business, the copyright license is automatically released to the client on receipt of final payment for the commissioned work. K. Williams & Associates reserve the right to use all artwork produced, concepts produced in the course of the project (including those concepts not selected) and revisions for the purposes of promoting K. Williams & Associates in print or digital media portfolios, social media and blogs, except where the client has specifically requested in writing otherwise.

Website Design Credit

“The Client” agrees to allow K. Williams & Associates to place a small credit on printed material exhibition displays, advertisements and/or a K. Williams & Associates design graphic on the “Client” website. This will be in the form of a small logo or line of text placed towards the bottom of the page.

“The Client” also agrees to allow K. Williams & Associates to place websites and other designs, along with a link to the client’s site on K. Williams & Associates own website for self promotional purposes.


Access and Use

“The Client” agrees to allow K. Williams & Associates to have full access to contracted accounts at all times to complete agreed upon contracted tasks.  Any accounts setup by K. Williams & Associates - the login information shall not change unless changed by K. Williams & Associates.  Accounts previously set up by the client, should client change the login information must notify K. Williams & Associates immediately.  If account information is changed without advance coordination or in consultation with K. Williams & Associates prior to change K. Williams & Associates may terminate or discontinue further services .